Privacy Policy
Effective as of 1st October, 2025
Governed by the Individual Privacy Act, 2075 and laws of Nepal
This Privacy Policy describes how Career Publishers and Distributors Private Limited (a Private Limited Company operating as hamropustak.com, "We", "Us") collects, uses, shares, and protects your Personal Information ("PII") in compliance with the laws of Nepal, including the Individual Privacy Act, 2075.
1. The Operator and Scope
1.1. Legal Entity
The hamropustak.com website and service are owned and operated by:
Legal Entity: Career Publishers and Distributors Private Limited
Registered Address: Ranibari, Kathmandu, Nepal
2. Information We Collect
2.1. Personal Information (PII)
We collect the following PII when you register, place an order, or contact us:
- Contact and Order Details: Name, Email Address, Phone Number, Shipping Address, and Billing Address.
- Sensitive PII: We do not collect any Sensitive Personal Information as defined under the Individual Privacy Act, 2075.
2.2. Non-Personal Information (NPI)
We automatically collect information about your device and website usage for statistical analysis:
- Device and Site Usage Data: IP Address, Browser Type, Operating System (OS), Device Information, Pages Viewed, and Time Spent on Site.
- This data is used for our in-house statistics and is maintained in an anonymized form, separate from your PII (phone number, email).
3. How We Use Your Information
3.1. Primary Purposes
- Order Fulfillment: Processing your payment, packaging, and delivery of orders, and providing necessary customer support.
- Website Enhancement: Using NPI to improve website experience and enhance our recommendation system.
- Security and Fraud Prevention: Screening orders for potential risk or fraud and maintaining account integrity.
- Communication: Sending essential transactional emails (order confirmations, shipping updates) and, if you opt-in, promotional content regarding our books.
4. Data Sharing and Disclosure
4.1. Third-Party Service Providers
We only share your data with the necessary parties for operational purposes:
- Payment Gateways: Payment processing is handled entirely by third-party gateways (eSewa, Khalti, Nepal Pay). We do not store your financial/card information.
- Logistics Partners: Your Name, Phone Number, and Shipping Address are shared with our delivery partners solely for order delivery.
- Analytics Tools: We use Google Analytics and Facebook Pixel. We only share anonymized device and usage information with these tools. We do not share PII like phone numbers, emails, or passwords.
4.2. Marketing to Minors
While we market books to individuals under 18, we do not specifically collect age data or other PII from them that would trigger a separate parental consent requirement. We assume use of the site by minors is supervised by a guardian.
5. Data Security, Retention, and User Rights
5.1. Security Measures
We are committed to protecting your data. Our security measures include:
- SSL Encryption for data transmission.
- High-quality firewalls.
- Data encryption and hashing for sensitive stored information.
- Regular backups for emergency data recovery.
5.2. Data Retention
Your customer data, including purchase history, is retained for 10 years after your last transaction. Data will be retained indefinitely in cases of fraudulent activity via the account.
5.3. Your Rights and Access
You have the right to access and manage your personal data:
- View and Correct: You can view and update the data shared via your Account Details page.
- Deletion Request: You may request account deletion via the form provided at the end of the Account Details page. Your PII will be permanently deleted, subject to legal retention obligations.
5.4. Cookies Policy
We use cookies primarily to handle your login session information. By using our website and accepting our Terms and Conditions, you consent to this essential cookie usage.